Position details 

Gender Minorities Aotearoa is a national charity, which works to improve outcomes for transgender people of all ages across every aspect of their lives in Aotearoa.

Our vision is for all takatāpui, transgender, and intersex people to be empowered by a full range of choices across all aspects of their lives, and to be able to participate fully in society.

This requires a receptionist who can also carry out a degree of peer support with service users.

Where you’ll fit in

Gender Minorities Aotearoa drop in centre and office, level 1, 130 Riddiford street, Newtown, Wellington. 

Work hours

32 hours per week, 10am-6pm Mondays through Thursdays.


Executive Director

Direct reports


Key responsibilities

The key responsibilities of the Receptionist are keeping the office clean and tidy, being the primary point of contact for service users, forwarding messages, keeping records, scheduling appointments and following up on these as necessary.

The peer support element of this role involves giving accurate, evidence based information to people seeking support.


  • Keep the reception inbox clear by responding to emails the day they are received, or forwarding them to the appropriate member of staff
  • Booking and following up appointments as per current systems
  • Keeping the office clean, tidy, and professional
  • Errands such as the purchase of printer ink and other office supplies.

Peer support

  • One to one peer support with service users – face to face, by phone, letter correspondence, and email.
  • Social media group moderation within work hours.
  • Supporting service users with the IPL clinic and other offerings.

Embedding Te Ao Māori

  • Embedding Te Ao Māori (te reo Māori, tikanga, kawa, Te Tiriti o Waitangi) into our work.
  • Building experience, knowledge, skills and capabilities to confidently engage with service users and their whānau.

Health, safety and security

  • Ensure you understand, follow and implement all health, safety, security, and wellbeing policies and procedures as outlined in your employment agreement and the GMA Policy and Procedure Manual.

What you’ll bring with you

  • A lived experience of being transgender.
  • Commitment to the vision of Gender Minorities Aotearoa.
  • Understanding of the broad social environment for transgender people.
  • Understanding of the health sector as it relates to transgender people.
  • Knowledge of how to access services, or ability to find out.
  • The ability to work collaboratively as part of a team, and also independently with minimal supervision.
  • Strong organisational ability.
  • Ability to use Google office systems and spreadsheets.
  • Clear communication and good interpersonal skills, with the ability to relate to people from a range of cultures and backgrounds, and to exercise patience, diplomacy, and discretion.
  • Working knowledge of relevant legislation affecting transgender people’s wellbeing – particularly the Human Rights Act, Health and Disability Code would be an advantage.


We pay Living Wage rates.

How to apply

Send us an email at contact@genderminorities.com, put your cover letter in the body of your email, and attach your CV. Your application must be received by 10am on Monday 11 September. We will contact shortlisted applicants on Wednesday 13 September, and will interview for this position between 10am and 2pm on Friday 15 September. All interviewees will be notified of the outcome on Weds 20 September.