Position details 

Gender Minorities Aotearoa is a national charity, which works to improve outcomes for transgender people of all ages across every aspect of their lives in Aotearoa.

As part of our core fund raising activities, we operate a social enterprise, Aunty Dana’s Op Shop.

The Op Shop Coordinator’s core duties are recruiting, training, and managing volunteers, and overseeing the daily operations of Aunty Dana’s Op Shop.

Where you’ll fit in

Aunty Dana’s Op Shop, 130 Riddiford street, Newtown, Wellington. You will have office facilities on Level 1 at the Gender Minorities Aotearoa office.

Work hours

20 hours per week, from 10am to 2pm weekdays.


Executive Director.

Direct reports

All op shop volunteers, Transporter.

Key responsibilities

The key responsibilities of the Op Shop Coordinator are recruiting, training, and managing volunteers, maintaining an upbeat, fun, and welcoming environment for volunteers and a welcoming and professional shop environment for customers, and overseeing the daily operations of Aunty Dana’s Op Shop.

Volunteer coordination

  • Recruit volunteers.
  • Train volunteers in customer service and general professionalism.
  • Develop and maintain rosters.
  • Arrange cover when a volunteer can’t come in.
  • Ensure there is a keyholder on each shift, keeping record of who has keys.
  • Deal with any issues as straightforwardly and simply as possible. When there are complex issues or conflicts, take them to the Executive Director.

Oversight of store

  • Be the primary contact for the store.
  • Ensure window displays are appropriate.
  • Maintain the store to a professional standard.
  • Organise cleaning and removal of trash.
  • Purchase consumables such as stationary, tags, rubbish bags, toilet paper, as needed.
  • Social media marketing.
  • Banking.
  • Floats and change orders.
  • Ensure the takings and floats are secure.
  • Manage the Eftpos system.
  • Stock rotation including labeling, rotation.
  • Ensure consistency of stock pickup and removal of old stock.
  • Promptly inform the Executive Director of signage issues, repairs needed, electrical or other issues.
  • Carry out other tasks as assigned.

Embedding Te Ao Māori

  • Embedding Te Ao Māori (te reo Māori, tikanga, kawa, Te Tiriti o Waitangi) into our work.
  • Building experience, knowledge, skills and capabilities to confidently engage with service users.

Health, safety and security

  • Ensure you understand, follow and implement all health, safety, security, and wellbeing policies and procedures as outlined in your employment agreement and the GMA Policy and Procedure Manual.

What you’ll bring with you

  • Lived experience as a transgender person, or meaningful experience working with transgender people.
  • A passion for social justice and equity.
  • Excellent time management skills.
  • Sensitivity and aggressive positivity when working with volunteers.
  • A willingness to ask questions and learn on the job.
  • Experience in managing volunteers and experience in retail would be an advantage.


We pay Living Wage rates.

How to apply

Send us an email at contact@genderminorities.com, put your cover letter in the body of your email, and attach your CV. Your application must be received by 10am on Monday 11 September. We will contact shortlisted applicants on Wednesday 13 September, and will interview for this position between 2pm and 5pm on Friday 15 September. All interviewees will be notified of the outcome on Weds 20 September.