Volunteer at Aunty Dana’s Op Shop!


Aunty Dana’s Op Shop is a gorgeous second hand clothing store located at 128 Abel Smith street in Wellington. It is open Weds through Sunday 10am – 6pm, and raises funds for the transgender community organisation Gender Minorities Aotearoa.


Aunty Dana’s Op Shop is looking for volunteers to join our vibrant and dynamic team, to work a shift on the same day each week. A shift is about 4 hours long, 10am – 2pm or 2pm – 6pm.

You can bring a friend along, listen to your music, drink cups of tea, and do flexible duties. Our aim is not just raising funds, but also creating a fun and supportive social environment. Come and be part of it! We need you!!


You can read more information in our volunteers manual, which you can view by scrolling down, or you can download it here, or pick up a paper copy from the op shop.

Click here to download a PDF file of Aunty Dana’s Op Shop Volunteer Manual 3rd edition

Or a .png image file (smaller) is avaialble here: Volunteer Manual 3rd edition


The Aunty Dana’s Volunteer Manual is available here as image files, and a description for those using screen readers is at the bottom of this page.


If you would like to volunteer, you can click here to fill in the volunteer form, or you can email the manager on auntydanas@gmail.com, or pop into the shop and talk with us.

To all the wonderful people who are helping to make Aunty Dana’s Op Shop such a warm, welcoming, and well organised space, thank you!! Your mahi makes a huge difference for trans health care, housing networks, community action, and so many other parts of the trans communities. You rock.


trans people are whanau

To check out the write up and photos from our opening day (October 28th 2017) you can click here.

Read more about Aunty Dana’s Op Shop on the website here.

Aunty Dana’s also has a Facebook page here.

Image descriptions for the Aunty Dana’s volunteer manual:

Page 1.

[image text: Aunty Dana’s Op Shop Volunteer Manual – supporting transgender and rainbow communities. Aunty Dana’s Op Shop 128 Abel Smith street, Wellington. Aunty Danas . com. Logo: Gender Minorities Aotearo, takataapui, transgender, and intersex NZ]

Page 2.

[image text: Published by Gender Minorities Aotearoa, Wellington, New Zealand. Third Edition, Copyright © 2018 Please reproduce in full. Not for profit. logo: Gender Minorities Aotearoa, takataapui, transgender, and intersex NZ]

Page 3.

{image: a photograph of three people, with a caption that reads Dana de Milo, Chanel Hati, and Ahi Wi-Hongi.
Text: In a time when wearing women’s clothing would result in being arrested, Dana de Milo and her peers defied the law. It is because of them that trans women now can legally wear women’s clothing.

Dana worked in community support roles for many years, including in her last decade The New Zealand Prostitutes Collective and Drugs Health Development Project.

Our deepest gratitude goes out to Dana for her consistent awhi and tautoko of trans community projects.

Rest in Peace beloved Dana

Page 4.

[image text:
About Aunty Dana’s Op Shop. Aunty Dana’s Op Shop helps to develop takataapui, transgender, intersex, and rainbow communities. Aunty Dana’s raises funds for Gender Minorities Aotearoa, a New Zealand wide and cross cultural organisation for transgender, takataapui, and intersex people.

At the moment, takataapui, intersex, and transgender people experience very high levels of stigma and discrimination in New Zealand.

Gender Minorities Aotearoa’s vision is vision is for all transgender, intersex, and takataapui people to be empowered by a full range of choices across all aspects of their lives, and to be able to participate fully in society

With your help, we can make it happen.]

There is also a table of contents, followed by this quote:

‘Everyone is equally entitled to human rights without discrimination.
These human rights include The right to life and liberty, Freedom of expression, Equality before the law, The right to be free from discrimination, The right to participate in culture, The right to education’ – NZ Human Rights Commission

Page 5.

[image: a photograph of three people in the shop.
Text: Supportive social environment. More than just a shop, Aunty Dana’s is a welcoming place where trans people can connect with others and find a supportive community, All while doing important community

Volunteers can also: Gain work experience and a great employment reference.
Work a 4 – 5 hour shift each week.
Bring a friend along on your shift.
Have flexible duties – stock rotation, customer service, pricing, etc.
Develop customer service skills in a low stress environment.
Have your work clothing provided .
Be the first to see what amazing treasures come into the store.
Be part of an absolutely fantastic community, and be at the cutting edge of making history

Page 6. 

[image: a mannequin with pink hair. Text: Volunteers must
Genuinely care about trans people, Rainbow Communities, and a fair society.
Value Honesty and communication
Be able to work well with others.
Have A friendly attitude.
Be Enthusiastic and reliable
Have Passion for community.
Happy to follow the non-discrimination policies, code of conduct and responsibilities set out in this manual.
Support the aims of Aunty Dana’s Op Shop.

Non discrimination.

The Op Shop is a diversity positive space – we seek to be a space in which all people are safe from discrimination and stigma based on Gender, Sex, Attraction, Race, Ethnicity, Class, Disability, Income, Mental Health, Neurodiversity, Sex Worker status, Citizenship or Immigration status, or other minority group status. .

128 Radical Social Centre and Community Whare also has a Safer Spaces Policy, which applies to all of us at Aunty Dana’s too. You can view this at 128aotearoa.wordpress.com]


Page 7.

[image text:
your rights.
  1. to work in a supportive environment free from stigma and discrimination.
  2. to be treated as a co-worker, not just free help.
  3. to a suitable assignment with consideration for personal preference, temperament, disability needs, and skills.
  4. to a well-planned program of training and supervision.
  5. to a continuing education on the job and the follow-up to initial training… training for any greater responsibility.
  6. to sound guidance and direction.
  7. to promotion and a variety of experience through advancement to assignments with more responsibility.
  8. to be heard, to have a part in planning, to feel free to make suggestions, and to have respect shown for an honest opinion.
  9. to recognition in the form of promotion or rewards, and through day-to-day experience of appreciation.
  10. to contact the GMA National Coordinator in the case of conflict with the manager of Aunty Dana’s.
  11. to receive guidance or instruction from the GMA National Coordinator.
  12. to a workplace which is free from harassment and bullying, including these things  (arrow pointing to the following column of responsibilities, item number 26)

    next column:

    and responsibilities.

  13. to agree to the code of conduct and responsibilities outline in this manual.
  14. to be sincere in the offer of service and believe in the importance of the job.
  15. to be loyal to the organisation and the staff with whom you work.
  16. to maintain the dignity and integrity of the organisation with the public, including on social media.
  17. to understand the job and to carry out duties promptly and reliably to the best of your ability.
  18. to be willing to learn and participate in training programs, and to continue to learn on the job.
  19. to accept the guidance and decisions of the manager or co-ordinator.
  20. to maintain smooth working relationships with others and stay within the bounds of the volunteer placement description.
  21. to contribute to supervision by self-evaluation and willingness to ask.
  22. to sober while at work, and maintain an approachable and friendly attitude.
  23. to be responsible to the manager, and to report any issues to the manager.
  24. to refrain from loud or excessive swearing and talking about subjects likely to cause offense to customers such as criminal activities, sexual stories, etc.
  25. to behave in a manner fitting for a customer service role (general professionalism)
  26. to fit with Gender Minorities Aotearoa’s general kaupapa and anti-oppression stance, against racism, sexism, sexual harassment, classism, fatphobia, prejudice based in mental health or neurodiversity, migrant status, sex worker status, whanau status, being a person who lives with HIV, etc.

Page 8.

[image: a photo of a person smiling in the op shop. text:
Morning shift – 9.55am till 2.05pm, 4hours.
1.Unlock the door and bring in donations from outside
2.Vacuum and tidy the store if needed
3.Turn on appropriate lights, heating,plugs,music,and eftpos
4.Collect the float from the appropriate place and put the float in the till
5.Set out the sales book for the day
6.Tidy the free bin and clear any rubbish
7.Put the ‘Open’ signs outside
8.Open the store at 10am – shop duties!

Afternoon shift – 1.55pm till 6.05pm, 4hours.
1. Arrive at 1.55pm – shop duties!
2. Call to all customers at 5.50pm that the store will close in ten minutes
3. Close the store at 6pm
4. Bring in external signs and tidy any mess
5. Count up the takings for the day and record the total figure in the sales book
6. Label, date, initial, and place the takings in the appropriate place
7. Tidy and Vacuum the store
8. Turn off all heating, plugs, eftpos, music, and appropriate lights
9. Lock the store securely

Please arrive on time and stay for your whole shift – if you won’t be able to make it please let the manager know in advance so we can find someone to cover

Page 9.

[image: a photo of a person smiling and holding up a top on a clothes hanger in the shop. Text: general duties.
  1. Hang and display all items appropriately
  2. Put old pilling, marked, ripped, or damaged clothing items into the free box
  3. Serve customers appropriately
  4. Record all sales in the sales book
  5. Tidy the store
  6. Pick up and re-hang any clothes off the floor
  7. Check the racks for empty hangers
  8. Not give personal information regarding other staff to members of the public – even including police officers (refer them to the Op Shop Manager)
  9. Sort new donations stock into bags based on the type of item
  10. Test that electronics power up and sticker them as tested
  11. Buy the milk, sugar, coffee and tea with petty cash, replace cellotape, empty bins, and other store duties as needed
  12. Other duties as agreed with the manager.
if you see someone stealing, don’t confront them. Your safety is more important than the item they’re stealing. If they walk out with stock, there is no great harm done. The safety of you and your workmates is the highest concern. Unless there is violence, threat, or danger to people, the police do not need to be called.
The volunteer should record the incident in the staff book, and also fill out an Incident Report form and report it to the Op Shop Manager.

Page 10.

[image: a picture of 3 people talking in the shop, there are posters in the background and a platter of fruit. text: Staff communications book.
The staff book is for you to leave each other messages – from ‘we need more coffee’ to ‘can anyone cover my shift next Thursday?’. Let your work mates and manager know… What did you do today? Any great ideas for the Op Shop? Any problems? Is anyone new joining the team? Is anyone leaving?
Does anyone need their upcoming shift covered (please also let the manager know directly as soon as possible) Is the shop almost out of milk, toilet paper, staples? Any other regular business?

The manager will also put notices for volunteers in here.

Volunteers numbers are recorded in the back of the staff communications book. Please add yours and keep these private. ]

Page 11.
[image: a person sitting at the bottom of a concrete stairwell leaning against a wall. There are plants and colourful grafiti in the sun.
text: The kaupapa we support. Aunty Dana’s raises funds for Gender Minorities Aotearoa (GMA). Here are some of the things GMA does. Gender Minorities Aotearoa is a cross cultural, transgender led organisation in New Zealand, which operates on a kaupapa Maori public health framework.
It partners in research, develops resources, engages in advocacy, delivers education and training, runs a national database of information and resources, operates The Gender Centre in Wellington, runs regular free sober social events for the rainbow community, operates Aunty Dana’s trans community fund raising store, administers the online support forum Transgender and Intersex NZ, runs Queer Housing NZ network, runs the Wellington Transgender Legal Clinic, provides wrap around support for takataapui, transgender, and intersex people, and referrals to other services.
The vision of GMA is for all takataapui, transgender, and intersex people to be empowered by a full range of choices across all aspects of their lives, and to be able to participate fully in society. You can find out all about GMA at genderminorities.com

Page 12.

[image: a person standing in the sunshine against a brick pillar painted with grafiti. They are wearing one of Gender Minorities Aotearoa’s diersity t-shirts which says ‘trans women are women’. Behind them in the background is the ocean and trees.
text: Your contribution makes a difference. Gender Minorities Aotearoa relies heavily on the funds raised by Aunty Dana’s Op Shop. All of this is possible because of people like you. Gender Minorities Aotearoa is so grateful for every person who has volunteered their time and energy to make the vision of GMA a reality. He aha te mea nui o te ao? He tāngata, he tāngata, he tāngata. The greatest treasure in the world is the people – without all of you, none of this would be possible.

Ngā mihinui ki a tātou kātoa, may we continue to nurture strong relationships and build a safe, fair, and happy future for all.

Ahikā Wi-Hongi
National Coordinator
Gender Minorities Aotearoa
128 Abel Smith street
020 404 92568

— at Aunty Dana’s Op Shop, auntydanas.com